It’s super important to us that customers can buy on Rooser with confidence, every time. That’s why we have our own quality control team based at our hub in Boulogne-sur-Mer (BSM).
Each day our team inspects a random sample of shipments as they arrive in BSM, before they carry on their journey to the buyer.For each sample taken, the team checks the packaging, labelling, presentation, freshness, size, and temperature. Freshness is evaluated using sight, smell, and touch to ensure it is consistent with the quality grade the product has been sold as.
Providing the boxes we’ve checked meet the required standard, the order will continue on its journey to the customer.
If we find an inconsistency in the quality, we will contact you (the buyer) so you can tell us how you wish to proceed.