With seafood being such a fast paced industry, where you could be juggling any number of things at a given moment, we wanted to find ways to make it even easier to get in touch in the times that matter most.
We’ve now launched a range of quick and easy customer forms.
With these forms, you can raise an issue quickly with all the information needed to fast-track your request; you can request some 1-1 training on the Rooser marketplace in just a couple of clicks; or register for an account if you’re new to Rooser and looking to get started.
We know that forms can be tedious at the best of times. That’s why we’ve been careful to only ask for the most essential pieces of information we need to handle the request.
These forms are available across all devices, so you can access them wherever you are.
You can even access them via the QR code on our stickers!
We recently started adding Rooser stickers to some of the seafood boxes as they passed through our logistics hub in Boulogne-sur-Mer. These stickers include a QR code that, when scanned, took the user directly to our website.
We wanted to make this more useful.
Now when you scan the QR code, a menu will open where you can select from 4 options (either in French or English).
Report an issue directly from your phone
When something’s not right with your order, we want to ensure it gets resolved as quickly as possible so you can get on with your day.
You can now report an issue easier than ever - simply scan the QR code on the box, click “Report issue”, fill in a few short details, attach the necessary photos, and submit. It’ll come straight through to our support team who will review your request and get back to you in next to no time.
We’re still in the process of expanding the volume of boxes we’re able to add our stickers to as they pass through Boulogne. If your box doesn’t have one, don’t worry - you can still access the menu, whether you’re on your phone, computer, or other device.